Last Updated: May 29, 2026
FluxCare ("FluxCare," "we," "our," or "us") respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how FluxCare collects, uses, stores, shares, and protects information when users access our website, mobile applications, software platform, and related services (collectively, the "Services").
FluxCare provides administrative and workflow management tools for care agencies, providers, families, and employer-of-record (EOR) service models.
By using our Services, you agree to the practices described in this Privacy Policy.
We may collect the following categories of information:
Account Information
- Name
- Email address
- Phone number
- Username and password
- Agency affiliation
- Role within the platform
Provider Information
- Timekeeping records
- Shift and scheduling information
- GPS or geolocation data during clock-in and clock-out events
- Payroll-related information
- Certifications or onboarding documentation
Client and Family Information
- Contact information
- Scheduling preferences
- Service authorization information
- Care coordination information submitted through the platform
Device and Usage Information
- IP address
- Browser type
- Device identifiers
- Operating system
- App usage activity
- Crash reports and diagnostics
Payment Information
Payment processing may be handled by third-party providers such as Stripe or other payment processors. FluxCare does not store full payment card numbers on its own servers.
We use collected information to:
- Provide and operate the Services
- Manage scheduling and electronic visit verification (EVV)
- Process timekeeping and payroll workflows
- Facilitate communication between agencies, providers, and families
- Improve platform functionality and user experience
- Monitor platform security and prevent fraud
- Respond to support requests
- Comply with legal obligations
- Enforce our Terms of Service and other agreements
FluxCare may collect geolocation information during clock-in and clock-out events for attendance verification, fraud prevention, and compliance-related workflow support.
Location information may be collected only while using certain app functions and may vary depending on device permissions and operating system settings.
By using EVV or timekeeping features, users consent to the collection and processing of location-related information for operational purposes.
We may share information with:
Service Providers
Third-party vendors who assist with:
- Cloud hosting
- Payroll processing
- Analytics
- Customer support
- Payment processing
- Communication services
Agencies and Employers
Information may be shared with authorized agencies, employer-of-record entities, administrators, or families using the platform as necessary to provide Services.
Legal Compliance
We may disclose information:
- To comply with legal obligations
- To respond to lawful requests
- To protect user safety
- To investigate fraud or misuse
- To enforce our agreements
FluxCare uses commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage is completely secure, and FluxCare cannot guarantee absolute security.
FluxCare is designed as an administrative and workflow management platform and does not provide medical care, clinical supervision, or healthcare treatment services.
Users are responsible for ensuring their own compliance with applicable healthcare, employment, privacy, and documentation obligations.
FluxCare does not guarantee regulatory or legal compliance for agencies or users.
California residents may have rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to:
- Request access to personal information
- Request deletion of personal information
- Request correction of inaccurate information
- Request information regarding categories of collected data
Requests may be submitted to: privacy@fluxcare.com
FluxCare is not directed toward children under the age of 13, and we do not knowingly collect personal information directly from children through the Services.
We retain information for as long as reasonably necessary to:
- Provide Services
- Maintain operational records
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
FluxCare may update this Privacy Policy from time to time. Updated versions will be posted with a revised "Last Updated" date.
If you have questions regarding this Privacy Policy, you may contact us at:
FluxCare
4320 Fostoria Way, Suite A200D
San Ramon, CA 94583
United States
Phone: (925)433-8468
Email: info@fluxcare.org